1. Returns, Faults, and Refunds


Yes, we offer change of mind returns, we want you to love your Kave Home products. Once you have your order, you have 30 calendar days from the day of delivery to return it to us.

To process your change of mind return, you just need to fill in the form request you'll find here

We will send you an email responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

IMPORTANT: To return your order, it must be disassembled, in its original packaging and with its internal protections as you received it. Customers are responsible for their own shipping expense to have the products returned to our warehouse.


We can only make a change to your order if it has not yet left our warehouse. If it has already been sent and you want to make a change, you must wait to receive it and process a change of mind return through the website, then make a new order with the item or items you want.


If you receive your order and find a product to be damaged, you just need to fill in the form you'll find here.

We will send you an e-mail responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, a store credit, or a return of the product. We will work with you to find the best outcome.

IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim.


If you are not satisfied with your Kave products, just let us know and we’ll do our best to find a solution for you. Please fill in the form request you'll find here.

We will send you an email responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.


The refund will always be made with the same payment method used to make the purchase. Once we have confirmed the products have arrived back to us within the original conditions outlined, a refund will be processed within a maximum period of 15 days.


Once the product is received in our warehouse and we have verified that everything is correct, we will make the refund within a maximum period of 15 days. This term may vary depending on the payment method used or the conditions of your bank. If after 15 days you have not received the refund, please contact us here.


Once you have received your order, you can return the item within 30 calendar days.


Unfortunately, no. The refund will be made via the same payment method as the original purchase.


Normally, collections are made within a maximum period of 5 working days from the confirmation of the collection order. If after this period they have not yet contacted you, please contact us here.


If you receive your order and find a product to be faulty, you just need to fill in the form you'll find here.



IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim. We will send you an e-mail responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above. In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, a store credit, or a return of the product. We will work with you to find the best outcome.

Please note our manufacturer’s guarantee does not cover normal wear and tear, damage caused by customer handling, use of the product outside of its intended purpose, or acceptable variations in materials such as fabrics, timber grains, and colours. We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care. For more information on our guarantee please see here.




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2. Shipping and Shipping Fees


Home Standard
Your order will be delivered to the main door of your building or your home. The estimated delivery window will be available on the product page and in the checkout. Once your order has been processed for delivery, you will receive notification of the courier tracking or logistics details.

Home Assembly
Your order will be delivered inside your home and the products will be assembled where you like, with the packaging taken away. The estimated delivery window will be available on the product page and in the checkout. The service is provided with a specific booking from our transport partner, and at times may require an extended delivery window to complete your service.

The Home Assembly service is available in most metro areas of Melbourne, Sydney, and Brisbane. Once you have entered your postcode in the checkout process, Home Assembly will become available for selection if we can provide this service in your area.

We work with different courier and transport companies to always offer the best service. You will be notified of the company with details when we process your order after purchase.

You can see the shipping costs of your order once you have added all the products to your cart and before finalising the purchase. It is calculated based on the volume, weight, and quantity of products and delivery location.

Please contact us here to amend or add additional information to your order.

In certain circumstances it may be too late to change the delivery address. To do so may incur additional delivery costs.

If you are placing your order and want us to send it to you later than the expected delivery date indicates, you must indicate it when you select the shipping method, by clicking on "Leave a comment". Indicate the day and the time slot you would prefer for us to send your order. If your order has already left our warehouse, you must wait for the courier to contact you to agree the new delivery date with them if possible. Additional costs may occur if requested after the order is already on its way for delivery.

If you have not received your entire order, you should receive it over the following days. On some occasions, and for logistical reasons, the courier company divides the order into different deliveries. If after 3 business days from the delivery of the first part of your order, you still have not received what is missing, you just have to fill in the request form that you'll find here.

We will do our very best to arrange your complete delivery as soon as possible. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

In each product page you can find the assembly specifications for the item which contains the number of packages, dimensions, weight, etc. We request you use this information to see if there are going to be any problems with the delivery.

In the Technical Details section on each product page, it is specified whether the product requires assembly or not. If it does require assembly, the product is accompanied by a sheet containing step by step assembly instructions explaining how to do it.

Accidents do happen, we apologise for the inconvenience. We’ll sort this out as quick as we can. If you could please fill in the form you'll find here

We will send you an e-mail within a maximum period of 3 working days with the outcome of your request. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.
IMPORTANT: In order for us to collect your order, it must be disassembled and in its original packaging with its internal protections.

Deliveries are completed Monday to Friday during standard business hours, unless arranged otherwise. Most couriers will leave a slip in your mailbox with re-delivery instructions. Other specific furniture-based transport companies will call you to re-book for your delivery. You will receive either tracking or other delivery details at the time of your order being processed.

The delivery date of the product is specified both in each product page and in the last step of your purchase
If your basket has more than one product, you can see the delivery date of all products in the last step of the purchase.
Once the payment of your order is verified, you will receive an e-mail with more detailed information about the delivery window.
When the order leaves our warehouse, you will be emailed either tracking or other delivery detail. Deliveries are completed Monday to Friday during standard business hours, unless arranged otherwise.

Log in and follow the status of your order in My Orders, within My Account.
Your order will be in one of the following statuses:
- Pending: we have correctly received your order, but we have not received payment. This occurs when you have selected the transfer payment method. If we do not receive payment within 5 working days, your order will be cancelled.
- Confirmed: we have correctly received your order and it is being prepared at our warehouse.

- Cancelled: your order has been cancelled. If you did not intend to cancel, please contact us here.


- Delivered: your order has been delivered to you.
You will receive an e-mail containing the order tracking number or the transport company details.

We can amend, update or cancel your order if it has not yet been dispatched. In that case, please contact us here.


If it has already been sent and you wish to cancel, you will need wait until you receive delivery and then process the return through the website, within your account. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.



You can check where your order is in the e-mail that includes the tracking number or transport company details. If you have any questions, please contact us here. We will help to solve them.




Delivery of Home Standard orders are generally between 2 and 7 working days from the date of departure from our warehouse. Please note that geographical location, particular for those in regional or remote areas, may impact estimated delivery times.

Delivery and assembly of Home Assembly orders are generally between 5 and 10 working days from the date of departure from our warehouse. Reminder the transport company will make a specific booking with you for home assembly.



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3. Payments and Billing


You can amend your billing information from your customer account:

1. Log into your account
2. Click "Address Book"
3. Select the billing address you want to edit and click "Edit"

If you are placing your order, in the last step of the purchase, you can change your billing information in the "Billing and delivery address" section.

At Kave Home we take the security of your personal and payment data very seriously. Buy with your card securely through our payment platform, which allows you to buy on-line using the SSL security protocol. You know that our web server is protected by the closed padlock icon next to the page URL; or directly from the URL because it starts with "https".

We accept almost all credit and debit cards. You can also pay with PayPal, other payment providers, or via a direct bank transfer.

Of course. Once you finish making your purchase, you can make the transfer within 5 working days. It is important that you include your order number in the transfer reference. If we don’t receive the payment within 5 working days, we will proceed to cancel the order.

PayPal is a platform, where you can make your payment securely through your personal PayPal account or your bank card, without sharing your bank details.

To download your order invoice, log in and access the "My Orders" section within your personal account. Once you have selected the order you want the invoice from, click on the "Download Invoice" button that you will find at the bottom. The invoice will become available after your order has been dispatched from our warehouse. If you have placed an order as a guest and therefore do not have a personal account, you must create a new account with the same e-mail address with which you placed the order and follow the steps explained above.



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4. Orders


No. You can make a purchase as a guest. Although we recommend having an account, so your information is saved for future purposes. In order to later process a claim or return, you must provide us with your information.

Check the spam or junk folders of your e-mail. If it is not there, please contact us here.

Please note that certain shipping information does not get sent to you until the we have processed the transportation bookings. This is usually around the time our warehouse dispatches your order.

For amendments, changes, or cancellations to your order, you must cancel the one you have made and make a new one with the products you want. We can only cancel your order if it has not yet been sent. In that case, please contact us here.



If it has already been sent and you want to cancel it, you must wait until you receive it and then process the return through the website, within your account. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address used to place your order and follow the steps explained above.

To track your order, you must log in and then you can follow the status of your order in My Orders, within My Account.
Your order will be in one of the following statuses:

- Pending: we have correctly received your order, but we have not received payment. This occurs when you have selected the transfer payment method. If we do not receive payment within 5 working days, your order will be cancelled.
- Confirmed: we have correctly received your order and it is being prepared at our warehouse.
- Cancelled: your order has been cancelled. If you did not wish to cancel, please contact us here.
- Delivered: your order has been delivered to you.


You will receive an e-mail containing the order tracking number or transport details.

Select the product you want, enter the quantity, and add it to your cart. It's that easy! In the upper right corner, on the bag icon, you will see the number of products in your cart. If you click on that, it will bring up all the details. Once you are ready, click on "Proceed to payment".




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5. Products, Warranty, and Availability


On our website you can search by the categories in our Menu. Once you are within the category or subcategory you want, we recommend you use the filters for a more accurate search. You can filter by colour, material, style, price, measurements, and other features. If you have the reference of the product, you are looking for, you can enter it into the website search bar and go directly to it.

Kave Home warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

Upon delivery, all products have a 2-year guarantee for manufacturing defects. Our guarantee covers the repair and/or replacement of the affected parts in the event of manufacturing defects. For the validity of the guarantee, it is essential to provide the purchase details, product reference, the defect and the affected part, as well as images showing the damages or defects. If not, we reserve the right not to enforce the guarantee or generate a charge for the transportation and repair of the product when the problem is not derived from a manufacturing defect covered by this guarantee.

The following are excluded from the guarantee:

- Products that show damage caused by an assembly not in accordance with the assembly instructions provided by Kave Home, as well as the use and maintenance of the product.
- Transporting the product without the original packaging.
- Burns, cuts, dints, creases, marks, scratches or other damage caused by animals or improper or incorrect use of the product as recommended and advertised.
- Use and contact with chemical products (acids, solvents, dyes, paint, ammonia, lacquers or other hairdressing products), treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.
- Natural variations of colour or texture typical of normal use and/or maintenance not in accordance with the manufacturer's specifications.
- Non-premature wear or ageing of the product. - Indirect damages and losses of any kind.

Each product collection is created in our Product department. Our designers follow the entire design process of each of the products, always focusing on the latest trends, precision, and care in the design, as well as the quality and manufacturing systems.

All products on the website are generally available, although the delivery date may vary. To know if there is exact availability of a product, you should look at the information on the expected delivery date that you will find on the page of each product, just below the name of the product. These dates will give an estimate of the availability at that time.
You can also see the delivery date of the product in the last step of the purchase. If you have more than one product in your basket and there are different delivery dates, you will receive your entire order with the latest delivery window.

You will find all the details and features of a product on each product's page, under the section "Technical Details".
You can check information about the packaging, dimensions, features, materials, whether or not assembly is required, among others.
For the products that require assembly, you can also download the "Assembly File".

Unfortunately, we do not send material samples of our products. However, on each product page you will find pictures you can expand by clicking on the image to better view the materials. We also outline the material details in the “Technical Details” section.

At the moment we do not manufacture customised products, although many of our products are available in various sizes and colours so you can find what suits you best.

On the page of each product, within "Technical Details", there is a "Maintenance and guarantees" table where you will find the country of origin. You can also find details on the sustainability of materials in each product, just under the add to cart button, in the Kave cares section.

Here, you'll find all the information you need to determine the real colour of the products you like.



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6. Account and Personal Details


We are sorry to say that there is no loyalty card at the moment. An amazing alternative to that, is the option to subscribe to our newsletter and take advantage of exclusive promotions. When you sign up for our newsletter, you will be sent a $20 discount off your next purchase.

Don't worry, we've all been there!
At the login section, click on "Forgot your password?". We will send you an email with instructions for setting up a new password.

At the bottom of the main page, you will find a specific section to subscribe to our newsletter.
And, good news! When you sign up for our newsletter, you will be sent a $20 discount off your next purchase.

You can unsubscribe at any time by entering any newsletter and selecting the "Unsubscribe" option that appears at the bottom.

Of course! To change e-mail address, you must log in to your account, go to the "Personal information" section and click on "Amend Profile". There you can update the e-mail address for the new one.

You can do this by logging in to your account and accessing the "Personal Information" section



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7. Kave Pro


Kave Home offers professionals the Kave Pro programme with many benefits and advantages for their projects. For more information about Kave Pro, click here.


Advantages of our Kave Pro programme:

- Special and exclusive prices and discounts for you.
- More than 5,000 models available and 250,000 pieces in stock.
- Multiple forms of payment and express delivery from 48 hours.
- Exclusive conditions with an agent for when you need it.
- 40 new items per week with the latest trends and all styles.
- A team of designers with special attention to the quality and details of our products.


You can register directly for our programme here.
The conditions to validate your registration for our Kave Pro programme are as follows:
- Be a professional in the sector or perform a related activity.
- Have a ABN number or be able to prove your activity as a freelancer.

You can register directly to our Kave Pro programme here.
Once your request is received, an advisor will contact you as soon as possible to validate your registration and send you your professional discount code.
Registration for the professionals programme is validated in accordance with the registration conditions.

In order for your Kave Pro discount code to work correctly, check that you are placing your order whilst logged in with the e-mail address you provided for the programme.
If you are and you still have problems, please contact us here.



The discount percentages are determined by our advisers according to your profile. The terms and conditions of your Kave Pro account are reviewed every year by our team based on the volume of your orders.



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8. Promotions


Discover the vouchers we have for you at Kave Home through our website, newsletter and our social networks. Be the first to find out about our discount vouchers!
Subscribe to our newsletter and receive a $20 discount code for your next purchase. for orders over $200.

Discover all the sales and promotions that we have for you at Kave Home through our website, newsletter, and our social networks. Be the first to find out about our discounted products, as well as free shipping and many other promotions! All promotions will be accompanied by terms and conditions related to that promotion.



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9. Customer Service


You can find most answers to your questions via our FAQ’s. If you can’t find your answer, please contact us here. We are happy to help!
Phone: 1300 528 300
Email
We are available Monday to Friday from 8:00 am to 5:00 pm AEST



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